Help & FAQ
How can I contact Sparkfit?
You only have to go to https://www.sparkfit.ie/contact to contact us and the team will respond to your problems.
Is my gear guaranteed? How can I make a return?
A 100% money-back guarantee covers Sparkfit products, you can return a Sparkfit product for any reason within 14 days of purchase for a refund or exchange.
What Payment Methods Do You Accept?
Sparkfit accepts Visa, Strip, Mastercard, bank transfers.
How Do I Add Items To My Cart?
All you need to do is find the product you want. To add the item to your cart, click the Add to Cart button. You can easily adjust your purchase volume by changing the number shown and then clicking the Shopping Cart Update button.
Can I Place An Order Over The Phone?
Our esteemed customers are welcome, as this is the simplest and most convenient way to position orders online. If you would like to place an order using a cell phone, you are more than welcome to receive an order from our customer service representatives. When you call to place your order, please have this information ready to ensure prompt service:
- Your sign-in email address (If you are not a registered member yet, please sign up first)
- Full name of item and
- The list price of the item as it appears on our store.
- Your full name, shipping address, phone number, and contact email address.
How Fast Can You Deliver My Order?
The delivery will vary based on the shipping method chosen at checkout.
Standard Delivery within Dublin: 2-4 Business Days*
Expedited Delivery within Dublin: 1 Business Day*
My Order Includes an Item That Is Out Of Stock. What Happens Then?
Our website system is designed to ensure that inventory levels are always accurate and that ordered goods are available. Unfortunately, there might be bugs, and occasionally items on the tour website may be out of stock in our warehouse. If the item you ordered is unavailable, we will inform you by email. Any products that are not eligible are removed from your overall order and are reflected in your shipping invoice.
Why Was My Order Cancelled?
An order can be canceled for several reasons. In any case, once the order has been terminated, we will do our utmost to communicate with you. We sincerely apologize if your order has been canceled without your knowledge. The most common reasons for canceling your order without your permission are:
- We were unable to contact you for verification of your payment information. Please make sure that you are available at the e-mail address and phone number you have provided.
- You did not select the appropriate shipping options.
- Your order was returned due to the occurrence of any unexpected incident during transit.
- Your product(s) may have unexpectedly gone out of stock. In this case, we will notify you via email or phone before canceling your order.